{"id":826,"date":"2022-06-21T17:29:07","date_gmt":"2022-06-21T15:29:07","guid":{"rendered":"https:\/\/www.altenergy.hu\/gyik-foldgaz-kiskereskedelem\/"},"modified":"2022-09-26T10:14:03","modified_gmt":"2022-09-26T08:14:03","slug":"faq-natural-gas-retail","status":"publish","type":"page","link":"https:\/\/altenergy.hu\/en\/faq-natural-gas-retail\/","title":{"rendered":"FAQ: Natural gas retail"},"content":{"rendered":"\n  <div class=\"banner has-hover\" id=\"banner-173049378\">\n          <div class=\"banner-inner fill\">\n        <div class=\"banner-bg fill\" >\n            <img loading=\"lazy\" decoding=\"async\" width=\"1920\" height=\"768\" src=\"https:\/\/altenergy.hu\/wp-content\/uploads\/2022\/05\/altenergy-villamosenergia_kiskereskedelem.jpg\" class=\"bg attachment-original size-original\" alt=\"Altenergy - Villamosenergia kiskereskedelem\" \/>                        <div class=\"overlay\"><\/div>            \n                    <\/div>\n\t\t\n        <div class=\"banner-layers container\">\n            <div class=\"fill banner-link\"><\/div>            \n   <div id=\"text-box-433940793\" class=\"text-box banner-layer x5 md-x5 lg-x0 y80 md-y80 lg-y50 res-text\">\n                                <div class=\"text-box-content text dark\">\n              \n              <div class=\"text-inner text-left\">\n                  \n\t<div id=\"text-377110553\" class=\"text\">\n\t\t\n<h1><strong>FAQ:<\/strong><\/br>Natural gas retail<\/h1>\n\t\t\n<style>\n#text-377110553 {\n  font-size: 0.85rem;\n}\n<\/style>\n\t<\/div>\n\t\n              <\/div>\n           <\/div>\n                            \n<style>\n#text-box-433940793 {\n  width: 94%;\n}\n#text-box-433940793 .text-box-content {\n  font-size: 100%;\n}\n@media (min-width:850px) {\n  #text-box-433940793 {\n    width: 84%;\n  }\n}\n<\/style>\n    <\/div>\n \n        <\/div>\n      <\/div>\n\n            \n<style>\n#banner-173049378 {\n  padding-top: 50%;\n}\n#banner-173049378 .overlay {\n  background-color: rgba(0, 0, 0, 0.3);\n}\n#banner-173049378 .banner-bg img {\n  object-position: 50% 100%;\n}\n@media (min-width:550px) {\n  #banner-173049378 {\n    padding-top: 25%;\n  }\n}\n<\/style>\n  <\/div>\n\n\n\n\t<section class=\"section\" id=\"section_1249529709\">\n\t\t<div class=\"section-bg fill\" >\n\t\t\t\t\t\t\t\t\t\n\t\t\t\n\n\t\t<\/div>\n\n\t\t\n\n\t\t<div class=\"section-content relative\">\n\t\t\t\n\n<div class=\"row row-collapse iconrow\"  id=\"row-494075077\">\n\n\n\t<div id=\"col-1368087108\" class=\"col medium-3 small-6 large-3\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n\n\t<a class=\"plain\" href=\"https:\/\/www.altenergy.hu\/en\/request-electricity-quote\/\" >\t<div class=\"icon-box featured-box icon-box-center text-center\"  >\n\t\t\t\t\t<div class=\"icon-box-img has-icon-bg\" style=\"width: 64px\">\n\t\t\t\t<div class=\"icon\">\n\t\t\t\t\t<div class=\"icon-inner\" style=\"border-width:2px;\">\n\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"64\" height=\"64\" src=\"https:\/\/altenergy.hu\/wp-content\/uploads\/2022\/07\/altenergy-villamosenergia_kiskereskedelem-icon.png\" class=\"attachment-medium size-medium\" alt=\"\" \/>\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t<div class=\"icon-box-text last-reset\">\n\t\t\t\t\t\t\t\t\t\n\n\t<div id=\"text-2064521399\" class=\"text\">\n\t\t\n\n<p><a href=\"https:\/\/www.altenergy.hu\/en\/request-electricity-quote\/\">Request electricity quote<\/a><\/p>\n\t\t\n<style>\n#text-2064521399 {\n  color: rgb(0, 183, 206);\n}\n#text-2064521399 > * {\n  color: rgb(0, 183, 206);\n}\n<\/style>\n\t<\/div>\n\t\n\n\t\t<\/div>\n\t<\/div>\n\t<\/a>\n\t\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-1708447559\" class=\"col medium-3 small-6 large-3\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n\n\t<a class=\"plain\" href=\"https:\/\/www.altenergy.hu\/en\/request-natural-gas-quote\/\" >\t<div class=\"icon-box featured-box icon-box-center text-center\"  >\n\t\t\t\t\t<div class=\"icon-box-img has-icon-bg\" style=\"width: 64px\">\n\t\t\t\t<div class=\"icon\">\n\t\t\t\t\t<div class=\"icon-inner\" style=\"border-width:2px;\">\n\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"64\" height=\"64\" src=\"https:\/\/altenergy.hu\/wp-content\/uploads\/2022\/07\/altenergy-foldgaz_kiskereskedelem-icon.png\" class=\"attachment-medium size-medium\" alt=\"\" \/>\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t<div class=\"icon-box-text last-reset\">\n\t\t\t\t\t\t\t\t\t\n\n\t<div id=\"text-3671047436\" class=\"text\">\n\t\t\n\n<p><a href=\"https:\/\/www.altenergy.hu\/en\/request-natural-gas-quote\/\">Request natural gas quote<\/a><\/p>\n\t\t\n<style>\n#text-3671047436 {\n  color: rgb(0, 183, 206);\n}\n#text-3671047436 > * {\n  color: rgb(0, 183, 206);\n}\n<\/style>\n\t<\/div>\n\t\n\n\t\t<\/div>\n\t<\/div>\n\t<\/a>\n\t\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-491447959\" class=\"col medium-3 small-6 large-3\"  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206);\n}\n<\/style>\n\t<\/div>\n\t\n\n\t\t<\/div>\n\t<\/div>\n\t<\/a>\n\t\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-1372136177\" class=\"col medium-3 small-6 large-3\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n\n\t<a class=\"plain\" href=\"https:\/\/ugyfelkapu.alteo.hu\/\" target=\"_blank\" rel=\"noopener\" >\t<div class=\"icon-box featured-box icon-box-center text-center\"  >\n\t\t\t\t\t<div class=\"icon-box-img has-icon-bg\" style=\"width: 64px\">\n\t\t\t\t<div class=\"icon\">\n\t\t\t\t\t<div class=\"icon-inner\" style=\"border-width:2px;\">\n\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"64\" height=\"64\" src=\"https:\/\/altenergy.hu\/wp-content\/uploads\/2022\/07\/altenergy-ugyfelkapu-icon.png\" class=\"attachment-medium size-medium\" alt=\"\" \/>\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t<div class=\"icon-box-text last-reset\">\n\t\t\t\t\t\t\t\t\t\n\n\t<div id=\"text-529444725\" class=\"text\">\n\t\t\n\n<p><a href=\"https:\/\/ugyfelkapu.alteo.hu\/\" target=\"_blank\" rel=\"noopener\">Client area<\/a><\/p>\n\t\t\n<style>\n#text-529444725 {\n  color: rgb(0, 183, 206);\n}\n#text-529444725 > * {\n  color: rgb(0, 183, 206);\n}\n<\/style>\n\t<\/div>\n\t\n\n\t\t<\/div>\n\t<\/div>\n\t<\/a>\n\t\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n<\/div>\n\n\t\t<\/div>\n\n\t\t\n<style>\n#section_1249529709 {\n  padding-top: 30px;\n  padding-bottom: 30px;\n  background-color: rgb(244, 244, 244);\n}\n<\/style>\n\t<\/section>\n\t\n\n\t<section class=\"section\" id=\"section_186138043\">\n\t\t<div class=\"section-bg fill\" >\n\t\t\t\t\t\t\t\t\t\n\t\t\t\n\n\t\t<\/div>\n\n\t\t\n\n\t\t<div class=\"section-content relative\">\n\t\t\t\n<div class=\"row\"  id=\"row-2059557896\">\n\n\t<div id=\"col-1208084827\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n<h2><strong>Questions and answers concerning natural gas trade<\/strong><\/h2>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-2134617511\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n<div class=\"accordion\">\n\t<div id=\"accordion-3477533607\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3477533607-label\" class=\"accordion-title plain\" href=\"#accordion-item-what-is-the-deadline-to-switch-from-universal-service-to-the-competitive-market?\" aria-expanded=\"false\" aria-controls=\"accordion-3477533607-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>What is the deadline to switch from universal service to the competitive market?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3477533607-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3477533607-label\">\n\t\t\t\n<p>The universal service user may terminate an indefinite-term universal service contract by giving 30 days\u2019 written notice.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-3675906363\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3675906363-label\" class=\"accordion-title plain\" href=\"#accordion-item-what-conditions-must-be-met-to-switch-from-universal-service?\" aria-expanded=\"false\" aria-controls=\"accordion-3675906363-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>What conditions must be met to switch from universal service?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3675906363-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3675906363-label\">\n\t\t\t\n<p>If the user wishes to switch natural gas traders, this is carried out free of charge by the license holders and neither the natural gas trader nor the system operator may charge the user any fees in this context. The natural gas trader with whom the user concludes the new natural gas trading contract may also act on behalf of the user for the purpose of the change of trader. The change of trader can only take place if the conditions set out in the contract with the previous supplier are met.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-3094150301\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3094150301-label\" class=\"accordion-title plain\" href=\"#accordion-item-is-the-user-free-to-choose-between-natural-gas-distributors?\" aria-expanded=\"false\" aria-controls=\"accordion-3094150301-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Is the user free to choose between natural gas distributors?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3094150301-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3094150301-label\">\n\t\t\t\n<p>As a given geographic area is served by a given natural gas distributor with a license under the Natural Gas Supply Act, its services must be used for the distribution of natural gas and, therefore, there is no choice.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-2269270724\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2269270724-label\" class=\"accordion-title plain\" href=\"#accordion-item-what-kind-of-contract-must-the-user-conclude-with-the-natural-gas-trader-and-the-system-operators?\" aria-expanded=\"false\" aria-controls=\"accordion-2269270724-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>What kind of contract must the user conclude with the natural gas trader and the system operators?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2269270724-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2269270724-label\">\n\t\t\t\n<p>The network connection contract and the distribution network usage contract previously concluded with the natural gas distributor remains in force and governs the technical conditions for the supply of gas and the connection to the network. A sale and purchase contract for natural gas must be concluded with the natural gas trader, which includes the price of the natural gas as a product and the fees for the transport to the place of use, distribution, storage, (system usage) as well as the other terms and conditions of the sale.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-1212770150\" class=\"accordion-item\">\n\t\t<a id=\"accordion-1212770150-label\" class=\"accordion-title plain\" href=\"#accordion-item-does-the-process-of-meter-reading-change-at-the-switch-of-trader?\" aria-expanded=\"false\" aria-controls=\"accordion-1212770150-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Does the process of meter reading change at the switch of trader?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-1212770150-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-1212770150-label\">\n\t\t\t\n<p>It does not change, as meter reading is the task and obligation of the natural gas distributor, irrespective of the natural gas trader, which will continue to perform this task in accordance with the applicable legal regulations, its business regulations and the contract concluded with the natural gas trader.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-2775256165\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2775256165-label\" class=\"accordion-title plain\" href=\"#accordion-item-how-can-the-amount-of-natural-gas-consumed-be-converted-from-gj-to-cubic-meters?\" aria-expanded=\"false\" aria-controls=\"accordion-2775256165-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>How can the amount of natural gas consumed be converted from GJ to cubic meters?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2775256165-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2775256165-label\">\n\t\t\t\n<p>In all cases, the quantity of heat transferred or received is determined based on the rules laid down in the Operating and Trading Regulations of the Hungarian Natural Gas System (hereinafter: OTR) and the applicable provisions of the business regulations of the transmission and distribution license holders.<\/p>\n<p>At all points in the cooperating natural gas system, settlements are based on the normal gas technical status, so the calorific value data for settlement purposes also apply to this status. Gas meters \u2013 without adjuster installed \u2013 are not suitable for the direct determination of the gas quantity in relation to the gas technical normal status, i.e., the gas meters do not measure this quantitative characteristic, but the so-called operating quantity. In order to determine the actual amount of heat consumed (GJ) based on the operating quantity (m<sup>3<\/sup>) measured by the gas meter, the value measured by the gas meter must be multiplied by a so-called adjustment factor and the calorific value.<\/p>\n<p>If calorific value data are not available, the License Holder uses the calorific value as per the QSR (Quality Settlement Rules published by FGSZ F\u00f6ldg\u00e1zsz\u00e1ll\u00edt\u00f3 Zrt.) as substitute value. The QSR is available on the website of FGSZ Zrt.: <a href=\"https:\/\/fgsz.hu\/\">https:\/\/fgsz.hu\/<\/a>.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-517861838\" class=\"accordion-item\">\n\t\t<a id=\"accordion-517861838-label\" class=\"accordion-title plain\" href=\"#accordion-item-what-is-the-difference-between-the-settlement-of-places-of-use-with-a-gas-meter-below-and-above-100-m3\/h-nominal-(total)-capacity?\" aria-expanded=\"false\" aria-controls=\"accordion-517861838-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>What is the difference between the settlement of places of use with a gas meter below and above 100 m3\/h nominal (total) capacity?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-517861838-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-517861838-label\">\n\t\t\t\n<p>100 m<sup>3<\/sup>\/h n\u00e9vleges (\u00f6ssz)teljes\u00edtm\u00e9ny feletti felhaszn\u00e1l\u00e1si helyek eset\u00e9ben az illet\u00e9kes Eloszt\u00f3i enged\u00e9lyes t\u00e1vm\u00e9r\u0151 felszerel\u00e9s\u00e9re k\u00f6telezett, \u00edgy a t\u00e9nyleges leolvas\u00e1s t\u00e1vadatk\u00e9nt ker\u00fcl minden nap a rendszerbe. Ez a t\u00e9nyfogyaszt\u00e1s lesz az elsz\u00e1mol\u00e1s alapja.<br \/>\n100 m<sup>3<\/sup>\/h n\u00e9vleges (\u00f6ssz)teljes\u00edtm\u00e9ny alatti* felhaszn\u00e1l\u00e1si helyek eset\u00e9ben \u2013 a m\u00e9r\u0151 teljes\u00edtm\u00e9ny\u00e9nek f\u00fcggv\u00e9ny\u00e9ben az eloszt\u00f3 havi\/\u00e9ves leolvas\u00e1sokat v\u00e9gez, amely a legt\u00f6bb esetben nem esik egybe az elsz\u00e1mol\u00e1si id\u0151szakkal. \u00cdgy a r\u00e9szid\u0151szaki elsz\u00e1mol\u00e1sok az egyedi szerz\u0151d\u00e9sekben r\u00f6gz\u00edtett felt\u00e9telek mellett t\u00f6rt\u00e9nhetnek havi dikt\u00e1l\u00e1s, szerz\u0151d\u00f6tt mennyis\u00e9g, vagy eloszt\u00f3i allok\u00e1ci\u00f3 alapj\u00e1n.<br \/>\n(* norm\u00e1l, 100 mBar alatti nyom\u00e1s eset\u00e9ben; 100 mbar-n\u00e1l nagyobb \u00fczemi nyom\u00e1s eset\u00e9n a f\u00f6ldg\u00e1zeloszt\u00f3 jogosult a fogyaszt\u00e1sm\u00e9r\u0151 berendez\u00e9s n\u00e9vleges kapacit\u00e1s\u00e1t g\u00e1ztechnikai norm\u00e1l\u00e1llapotra \u00e1tsz\u00e1m\u00edtani.)<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-1424551267\" class=\"accordion-item\">\n\t\t<a id=\"accordion-1424551267-label\" class=\"accordion-title plain\" href=\"#accordion-item-where-can-users-manage-their-affairs-relating-to-the-gas-meter-installed-at-the-place-of-use?-(e.g.,-installation-and-removal-of-meters-due-to-conversion-or-modernization,-reporting-of-technical-faults,-change-of-capacity,-change-of-user-data,-etc.)\" aria-expanded=\"false\" aria-controls=\"accordion-1424551267-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Where can users manage their affairs relating to the gas meter installed at the place of use? (e.g., installation and removal of meters due to conversion or modernization, reporting of technical faults, change of capacity, change of user data, etc.)<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-1424551267-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-1424551267-label\">\n\t\t\t\n<p>Affairs relating to the gas meter fall in the scope of competence of the territorially competent natural gas distributor, but applications and requests are received by the natural gas distributor via the gas trader. Applications and requests to the company should be sent via email to <a href=\"mailto:energia@alteo.hu\">energia@alteo.hu<\/a> or by post, addressed to ALTEO Energiakeresked\u0151 Zrt. at H-1033 Budapest, K\u00f3rh\u00e1z utca 6-12, indicating the name of the place of use and the metering point identifier (POD: \u201c39N\u2026\u201d).<\/p>\n<p>In the event of technical faults and errors, we order a meter check at the natural gas distributor, usually as an on-site inspection of the natural gas distributor.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-3834071898\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3834071898-label\" class=\"accordion-title plain\" href=\"#accordion-item-is-it-possible-to-dictate-the-meter-reading?-what-is-billed-if-there-is-no-dictation?\" aria-expanded=\"false\" aria-controls=\"accordion-3834071898-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Is it possible to dictate the meter reading? What is billed if there is no dictation?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3834071898-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3834071898-label\">\n\t\t\t\n<p>In the cases of places of use with nominal (total) capacity below 100 m<sup>3<\/sup>\/h, we provide the possibility for meter reading dictation, which our users can send to menetrend@alteo.hu by the 3rd working day after each current month, indicating their metering point identifier and the reading of the gas meter. If no dictation is received by the deadline for the given month, we will prepare the bill based on estimated consumption.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-213944926\" class=\"accordion-item\">\n\t\t<a id=\"accordion-213944926-label\" class=\"accordion-title plain\" href=\"#accordion-item-how-can-the-postal-delivery-address-of-your-bills-be-changed?\" aria-expanded=\"false\" aria-controls=\"accordion-213944926-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>How can the postal delivery address of your bills be changed?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-213944926-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-213944926-label\">\n\t\t\t\n<p>Users can initiate the setting up of a new billing address by sending a request to this end via email or by post to <a href=\"mailto:energia@alteo.hu\">energia@alteo.hu<\/a> or addressed to ALTEO Energiakeresked\u0151 Zrt. at H-1033 Budapest, K\u00f3rh\u00e1z utca 6-12.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-3091713295\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3091713295-label\" class=\"accordion-title plain\" href=\"#accordion-item-you-have-received-notice-of-an-overdue-bill,-but-your-records-show-that-it-has-been-settled.-what-to-do?\" aria-expanded=\"false\" aria-controls=\"accordion-3091713295-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>You have received notice of an overdue bill, but your records show that it has been settled. What to do?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3091713295-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3091713295-label\">\n\t\t\t\n<p>If you have already settled your debt before the date of our notice, we recommend that you contact us via email or over the phone to discuss the discrepancy in the records.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-3083956772\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3083956772-label\" class=\"accordion-title plain\" href=\"#accordion-item-can-you-request-instalment-payment-on-overdue-bills?\" aria-expanded=\"false\" aria-controls=\"accordion-3083956772-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Can you request instalment payment on overdue bills?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3083956772-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3083956772-label\">\n\t\t\t\n<p>Users can only apply for payment facilitation until the payment deadline of the bills. They can submit their request in writing to our company.<\/p>\n<p>Users can request instalment payment once a year.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n<\/div>\n\t\t<\/div>\n\n\t\t\n<style>\n#section_186138043 {\n  padding-top: 60px;\n  padding-bottom: 60px;\n}\n<\/style>\n\t<\/section>\n\t\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-blank.php","meta":{"footnotes":""},"class_list":["post-826","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>FAQ: Natural gas retail - Altenergy<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/altenergy.hu\/en\/faq-natural-gas-retail\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"FAQ: Natural gas retail - 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